Ballantyne Gardens, LLC Guarantee of Satisfaction

Our Guarantee:

1. If you are dissatisfied for any reason we will return your money for the full purchase price.
2. We sell the best quality items
3. Our item descriptions are as accurate as possible and should give the purchaser a good idea of size, color, features, etc.
4. We package our items for optimal shipping and the least possible breakage.
5. If an item is out of stock, you will be notified and a substitution can be made with your permission, or an agreement can be made to ship the item at a later time.
6. If an item is discontinued by the manufacturer and is no longer available, you will be notified and we will either refund your purchase or make a substitution with your permission.

We are not responsible for:

1. Carelessness by the shipper.
2. Damage after the item is received by the purchaser.
3. Delayed shipping due to poor weather conditions, shipper error and acts of God.